Return and Refund policy

 

Thank you for shopping with us. We want you to be fully satisfied with your purchase, but please read our return and refund policy carefully before placing an order.

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Returns Eligibility

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Due to supplier limitations, we are only able to accept returns under the following conditions:

1. Damaged or Defective Items

   • If your item arrives damaged or is defective, you are eligible for a return or replacement.

   • You must notify us within 48 hours of receiving your order by contacting our support team at vmliving13@gmail.com 

   • Please include clear photos of the damaged item and packaging for verification.

2. High-Value Items (£50 and Above)

   • Returns are only accepted for items with a retail value of £35 or more.

   • Items must be unused, in original packaging, and in resalable condition.

   • Return requests must be made within 14 days of delivery.

⚠️ Please note: Items below £50 in value (excluding damaged or defective goods) are non-returnable.

       please make to clear that shipping charges will not be covered by us during any return or refund goods.

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vmliving13@gmail.com or using our Contact Us

page. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  vmliving13@gmail.com , or using our Contact Us  page. 

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Damages and Issues With Your Product

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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you. 

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Exceptions / Non-returnable Items

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Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

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Exchanges / Replacements

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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds

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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.